Terms of Use
Effective 1 June 2026
This website is owned by my outplacement Pty Ltd (ABN 96164289758) and operated on behalf of
Fire Up Coaching Pty Ltd, ABN 41060851194, with both parties herein collectively referred to as "Operators".
These terms and conditions apply to the use of the website and refer to all Services which are promoted or
ordered on the website.
1. Use of Website and Ordering Services
When you sign in and use this Website, or order a Service, and tick the box that says 'I understand and
agree to the Terms and Conditions of this service', you become legally bound by these terms and conditions.
Please do not proceed to use the Website or order a Service until you have read, understood and accepted
these terms and conditions. We reserve the right to change these terms and conditions without notice.
Your continued use of the Website or the Services after such changes are published on the Website will
constitute your agreement to such changes.
2. The Services
The Operators promote a range of services on the Website directly, and as agents for independent service
suppliers (known as ‘Service Suppliers’) that supply career development services to customers (collectively,
the 'Services'). Registration may be required to use the Services. Proof of identity may be required by the
Operators or Service Suppliers prior to use of the Services ordered on the website. Eligibility restrictions,
if any, will be noted when registering for each Service. The Operators will keep a record of all Services
ordered by you.
3. Seven Day Change-of-Mind Order Cancellation and Refund Policy
If you have ordered a Service from the Website from a third-party supplier and you have since changed your
mind about the Service you have chosen, you can cancel your order within 7 days of the order date and receive
a refund of your credit.
Conditions of Refund:
-
Refunds are only permitted for Services that have not been used or expired, i.e. where a Service is yet
to be provided or where a Service which has been purchased with an expiry date, that date has not passed.
-
The refund will be processed back to the account from which it was ordered as credit to purchase other
Services. No cash refunds will be provided where the Service was purchased with credits. If a Service
was purchased in part or in full using a credit card, a refund equal to the value of the purchase
processed on the credit card will be credited back to the same credit card.
- Any platform account credits used to place the order will be refunded in the same form of tender.
- After the elapse of 7 days from the order date, no refunds will be granted for ‘Change-of- Mind’.
Guarantees and Warranties required by law
-
Operators comply with the Australian Consumer Law in respect of guarantees and warranties for the
promotion of Services on the Website.
-
The independent Service Suppliers, who provide the Services promoted on the Website, accept responsibility
for compliance with the Australian Consumer Law that their Service was provided with due skill and care,
and complied with the description made to the customer at the time of order. Subject to the
Service Supplier’s booking notice period, cancellation policy or other details specified by the Supplier
at the time of order you may be entitled to a refund of whole or part of the price depending on the
circumstances of each case.
4. Prices
Operators reserve the right to change prices of services without notice. Once an order has been placed,
prices will not change. All prices include Goods and Services Tax (GST) or VAT (Value Added Tax) at the
current legislated rate.
5. Order Notification Online and Via Email
Operators are not liable or responsible for any loss suffered as a result of a Service order notification
via email being blocked by filters or firewalls, or where the incorrect email address has been entered by
the customer into their online account. If the recipient does not receive the email notification of order,
please contact us immediately to send the order notification to an alternative email address.
6. Service Suppliers
Services promoted on the Website may be supplied by independent third-party suppliers. The name of the
third-party supplier will be itemized on the Service, and documented in the Order.
The Operators have no responsibility for any Service provided or not provided by independent third-party
Suppliers or any other party. Third-party Suppliers provide Services directly to customers. The Operators
make no warranty, guarantees or representation regarding the standard of any Service promoted or ordered on
the Website. All Services promoted by the Operators are provided subject to the terms and conditions of each
Supplier and these terms and conditions.
7. Modifications to the Website or the Services
The Operators reserves the right, for any reason, in their sole discretion, to terminate, suspend or change
any aspect of the Website or the Services including but not limited to services, content, features or hours of
availability. The Operators may impose limits on certain features of the Website or the Services or restrict
your access to part or all of the Website or the Services without notice or penalty.
8. Availability of Services
All Services are offered by Suppliers subject to availability. Bookings of Service sessions should be made
with the Supplier at a mutually agreed time. Bookings are not finalised until you have received an email
confirmation or other means of confirmation from the Supplier which confirms your booking. Please be advised
that some Service Suppliers display availability dates on the Website. These dates are guidelines only and
are subject to change. We suggest that you contact the Supplier as soon as you have ordered the Service to
confirm a mutually agreed time. If no mutually agreed time can be agreed, you will then be able to cancel
the Service and be refunded your credit (subject to cancellation occurring within 7 days of the order date).
9. Contact Details Given to Service Suppliers
It is your responsibility to ensure you enter your email address and other contact details correctly in your
online account on the Website. Failure to do so may result in loss or incorrect delivery of the email
notification of your order. As the Service Supplier will be expecting you to contact them, you may end up
forfeiting your Service (subject to the Supplier’s terms and conditions).
10. Cancellations
Following the initial seven (7) day period after the order date, (where you can cancel without penalty,) if you
cancel an order for a Service, you may incur a cancellation fee from the Service Supplier. Our
Service Suppliers have their own cancellation policies displayed with their Service descriptions on the
Website, which you are bound to follow. In some cases, cancellations by you may result in the loss of your
credits completely if the Service Supplier is unable to re-use your booked session on the day.
If a Service Supplier needs to cancel a Service for any reason, you will be notified as soon as possible in
order to reschedule a convenient alternative date. The Operators will not reimburse any travelling,
accommodation or other expenses incurred by you or any other person in the event of a cancellation.
11. Complaints or Problems with Service Delivery
If you have a problem or a complaint with the Service, please bring this to the Service Supplier’s attention
immediately so that issues may be addressed. If this does not resolve your issue, please lodge a Service
delivery dispute for the order in question in your online account and provide details of the dispute.
The Operators will endeavour to resolve the issue with the Supplier, but will assume no liability for
unsuccessful dispute resolution.
12. Service Supplier Insurance
Service Suppliers may describe on the Website that they maintain appropriate public liability insurance
for risks associated with the provision of their Service. The Operators makes no warranty or representation
about their Services or their insurance whatsoever.
13. Illustrations on Our Website
The images used on our Website to illustrate the Services are provided to us by Service Suppliers and are
not necessarily representative of the Service promoted or ordered.
The Operators makes no representation about the ownership of the images and assumes no liability for their
use on the site by the Service Supplier.
14. Session Length
Service Supplier session lengths are approximate and are given by Service Suppliers as a guide to the time
it takes to deliver the Service. Unless otherwise stated, there may be waiting time involved.
15. Expiry and Credit Use by Date
Expiry is when the credit balance associated with a Program to which you have been assigned is set to zero.
The credit balance in a Program will expire on the credit use by date which is published in your online
account on the Website. This date can be changed at the discretion of the Operators.
16. Account and Password
You agree that all account information provided by you is accurate and up-to-date, and you will promptly
notify the Operators of any changes. You are solely responsible for protecting the confidentiality of your
password and may not disclose your password to any other person. You are also solely responsible for all acts
and omissions that occur in connection with your account and password, whether or not authorised by you.
You agree to notify the Operators immediately if your password is stolen or otherwise passes out of your
control so that access to your online account using the password can be terminated. Until you notify the
Operators, you are responsible for all charges associated with the use of your account and password.
The Website supports Dual Factor Authentication, which may be automatically configured on your account.
If it is not automatically configured, the Operators strongly recommend that you configure it for your
account (via the Account Details page).
17. Endorsements
References to any names, marks or Services of third parties or hypertext links to third party Platform or
information do not constitute or imply endorsement, sponsorship or recommendation of the third-party
information or Service.
18. Monitoring
You agree that the Operators have the right, but not the obligation, to monitor, edit, disclose, refuse
to post, or remove at any time, for any reason in its sole discretion, any material and content anywhere on
the Website or the Services. Notwithstanding this right, the Operators do not and cannot review all material
and content posted by users on the Website or the Services and the Operators are not responsible for any
material or content posted by customers or Service Suppliers.
20. Privacy
The Operators respects your privacy. For an explanation of our practices with regards to information
collected or submitted to the Website, please see our Privacy Policy online.
21. Intellectual Property
You acknowledge and agree that all content and materials available on the Website, including but not
limited to logos, text, software, images, and video, are protected by intellectual property and other laws.
Except as expressly authorised by the Operators, any use, copy, reproduction, display, performance,
modification or transmission is strictly prohibited.
22. Limitation of Liability
In no event shall the Operators be liable for any special, incidental or consequential damages that are
directly or indirectly related to the use of, or inability to use, the Website, the Services, or the content,
materials and functions related thereto even if the Operators have been advised of the possibility of such
damages. The Operators have no liability for any act, omission or default, whether negligent or otherwise of
any Service Supplier or third party. The Operators have no liability for any loss or damage occasioned by
any negligent act or omission of any third-party service supplier. Where the Operators liability cannot be
excluded, such liability is limited to the value of the individual Service ordered.
23. Indemnification
You agree to defend, indemnify and hold the Operators and its officers, directors, employees, agents,
licensees, successors and assigns harmless from and against any and all claims, losses, damages, liabilities,
costs and expenses (including reasonable legal fees) incurred or suffered by them in connection with any
claim arising out of or related to: (a) your use of the Website or the Services; (b) your breach or
violation of any of these Terms of Use; (c) your dispute with another user; or (d) the unauthorized access
to any password-protected area of the Website or the Services using your password. The Operators reserves the
right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to
indemnification by you, and you shall not in any event settle or otherwise dispose of any matter without the
prior written consent of the Operators.
24. Governing law and jurisdiction
The law of the State of Victoria, Australia governs this Agreement. The parties submit to the non-exclusive
jurisdiction of the courts of the State of Victoria and of the Commonwealth of Australia. End rom time to time.
