Frequently asked questions

Career Money Life allocates a digital credit budget to employees, who then choose the services and providers that best suit their individual needs from our marketplace of 600+ vetted specialists - covering career, money, and life support. HR teams get real-time reporting and full visibility into program activity, and unused credits roll back to the employer account so nothing goes to waste.

Yes. You have full control from the start, including custom platform branding, the credit amount allocated per employee, the service categories on offer, and the reporting you receive. We understand that every organisation is different, and our flexible model is designed to reflect that.

Programs can be activated within 24 hours of notification. Impacted employees receive immediate access to their personalised portal and the full marketplace, and our Care Team reaches out by phone on the same or next business day, minimising the gap between notification and meaningful support.

Yes, and this is central to what makes our model work. Rather than assigning a coach based on internal availability, employees browse and choose from 600+ independently vetted coaches, counsellors, financial advisers, and wellbeing specialists. This sense of agency and choice is the primary reason we maintain a 4.8-star satisfaction rating.

Every provider goes through a rigorous vetting process before joining our marketplace. We verify academic and professional credentials, assess client reviews, check business insurances, and monitor performance on an ongoing basis. Only providers who meet our standards are onboarded and they remain accountable to participant feedback.

No money is wasted. If an employee doesn't use their full credit allocation by the expiry date, those funds roll back to your corporate account and can be redirected to another employee or program.

Our HR dashboard gives you real-time visibility into program activity, employee satisfaction scores, NPS ratings, and service review data - all in one place. You'll have access to ongoing reporting and a dedicated account manager to help you interpret the insights and optimise your programs.

Yes. The platform is built for simplicity, and all services are available online, face-to-face, or virtually - so employees can choose the format that suits them. For those who need extra help, our support team can walk them through the platform by phone or even help them book services on their behalf.

Absolutely. We can support you at every step of the onboarding process, or take care of it entirely - whichever works best for your team. Our goal is to make the experience as seamless as possible for both HR and employees.

We support employees across life's key transitions with programs covering: Outplacement & Career Transition, Parental Leave, Transition to Retirement, EAP & Wellbeing, Executive & Leadership Coaching, and Candidate Care. All programs run through the same platform, giving your organisation a unified, flexible solution for every stage of the employee lifecycle.